“With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. Definition of SOAR. Create connected, engaging experiences so employees can get what they need, when they need it. Features. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Learn More. Explore Platform. Encrypt your sensitive information without impacting business functionality or the user experience. Get Started. G2K’s technology allows. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index. ServiceNow event calendar. Learn More Automate and optimize every process so every employee can focus on work that matters most. When these. Certification candidate’s journey guide. Learn what roles and knowledge you need on the ServiceNow platform team. ServiceNow New to ServiceNow? This course is for you! Explore the seven core areas of ServiceNow and how to navigate the Platform. Combine HRSD with other products and apps to create a powerhouse employee experience platform. The Foundations eLearning course has on‑demand modules that provide an introduction to the ServiceNow products; module 1 begins with a brief overview of how to interact with and navigate through the course. In addition to this document, reviewing the pre-configured apps created by ServiceNow’s BUs is recommended before creating from scratch. ServiceNow named a Leader in low-code development platforms. SANTA CLARA, Calif. 5 App Engine Management Center is available exclusively through a standalone. Let’s make it happen. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Our cloud-based platform and solutions help digitize and unify organizations so that. This partner is transforming the way hospital systems and healthcare providers prioritize, schedule, and execute surgeries and other medical procedures. Learn More. Banking: ServiceNow is helping banks create more transparent, repeatable processes to improve the end‑customer experience. Surface context-aware recommendations and deliver better self-service with conversational AI. Successfully passing this certification exam. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity. ServiceNow is used to support functions that include Business Process Management, Case Management, Enterprise Service Management, and IT Operations and Support. Providing a rich set of functionalities designed to complement ITIL practices, ServiceNow ITSM enables organizations to implement ITIL more effectively and drive even greater value from their IT investments. To rapidly create new services, deliver the services at record pace, and more importantly – manage the services. ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. across ServiceNow products and platform that enable and support true service level reporting while providing prescriptive guidance on service modeling within the CMDB. Customer relationship management (CRM) is software for organizing, maintaining, and retrieving relevant customer information in real time. Cask Government Solution Center. SANTA CLARA, Calif. Extend knowledge. Explore ServiceNow industry solutions. Built on the award-winning Now Platform, Service Level Management brings SLAs, operational level agreements, key definitions, and accurate real-time analytics together in a single, centralized. To succeed, organizations must improve resilience. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. ServiceNow has a full series of options available to Now Platform subscribers. October 11, 2022. Empower everyone with Now Assist and accelerate productivity across the enterprise. Automated Test Framework in the Now Platform automates regression testing of customizations before deployment within and across your ServiceNow instances. The services offered can also be used for the growth and development of the organizations. Platform-as-a-service (PaaS) is a cloud computing model that supports the building, testing, deploying, and managing of web applications. 3 © 2021 ServiceNow, Inc. Find answers and get things done across IT, HR, facilities, and other departments—all from a mobile app powered by the Now Platform ®. Originally created to offer IT service management, IT business management, and IT operations management, ServiceNow has evolved into a. Learn how to elevate customer experiences, resolve issues, and join the digital revolution with ServiceNow. Make better decisions with an accurate CMDB as your single system of record. Learn More. Simplify and accelerate everyday work with built-in machine learning. Resolve issues faster and scale your organization with intelligent chatbots. Reporting combines our cloud platform with a single data model to generate and distribute the information your users need, when they need it. Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence. Most relevant. ServiceNow’s Platform-as-a-Strategy approach leverages a common workflow engine to bring together people, processes, and automation to allow for work to flow seamlessly. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer. The Shopping List application you will create allows users to create and manage a shopping list in the ServiceNow Mobile Application. ServiceNow Customer Service Management (CSM) offers a comprehensive set of features that make it a valuable customer service software solution. Learn More. These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Empower your customers with self-service tools to learn, make changes, and troubleshoot issues on their own. Using the Now Platform ®, we created an all-knowing C-suite dashboard. Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity. ServiceNow was named a Leader in the IT Service Management Platforms Magic Quadrant for the 9th straight year. Automate responses for common legal questions with virtual agents. APIs and Integration Tools are available with these ServiceNow products. ServiceNow Automation Engine empowers ServiceNow platform owners and Automation Leaders to accelerate automation and connect any system to ServiceNow for streamlined, cross-enterprise workflows. Culture. By using Platform Encryption, organizations can minimize risk and reduce the attack surface to prevent data loss and ensure data is always protected including when at rest. Become a Certified Application Developer. Learning Build skills with instructor-led and online training. Put your talent to work. ServiceNow is a platform that automates and unifies workflows across the enterprise, using AI and low-code development. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow’s Platform and Products are built with the goal of adhering to applicable accessibility guidelines and principles, including: Section 508 Amendment to the Rehabilitation Act of 1973, and applicable related federal regulations, Web Content Accessibility Guidelines (WCAG) and. Transform your business at World Forums. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Veterans' legacies: Treasured tokens of service and sacrifice. The platform for digital business delivers unmatched opportunity. Learn More. ServiceNow is powered by a singular technology stack that we call the Now Platform. LAS VEGAS—Knowledge 2023—May 17, 2023— ServiceNow and NVIDIA today announced a. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Leaders can log in from any device and view actionable, real-time. Learn how to elevate customer experiences, resolve issues, and join the digital revolution with. New Deposit Operations. 1 Includes SaaS License Connections and direct‑to‑vendor SaaS integrations. We’re delighted that G2 has recognized ServiceNow® App Engine as a Leader in:I am a ServiceNow administrator who wants to begin developing apps on the Now Platform. — September 16, 2021— ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced the Now Platform Rome release. Follow these steps to get started: a) Familiazrie yourself with ServiceNow Analytics, Intelligence, and. Reduce customer effort and improve your bottom line. From ITSM to enterprise service management. Reduce administrative burdens with mobile debrief and. Transform your business at World Forums. Loading. Streamline IT Services with ServiceNow: Comprehensive & User-Friendly ITSM Platform. October 05, 2022. Learn what the platform offers in ESG features now. — Sept. Drive automation enterprise-wide. So employees and customers can be more connected, more innovative, and more agile. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Once approved, Service Creator automatically publishes the category and creates a ServiceNow application for managing service requests associated with the category. The processes and workflows are automated and can be aligned with all the present business functionalities. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. Manage risk with full visibility, intelligent insights, and a single system of action. We recommend that the technical governance board aspire to: • Be the decision body and gate keeper on platform-related technical aspectsServiceNow ITSM is a cloud-based platform designed to improve IT services, increase user satisfaction, and boost IT flexibility and agility. You empower your customers, employees, and partners with modern, consumer-grade experiences. Service management is a discipline for the entire enterprise. is adaptive, enables repeatability, and utilizes a single global technology platform. Definition of business process management. Performance Analytics is available with the Now Platform ®. Enable employees to request help across IT, HR, Workplace, Legal and more with ServiceNow’s out-of-the-box. 20, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. Financial Services Treasury Operations. Application InsightsCreate connected, engaging experiences so employees can get what they need, when they need it. Explore Platform. Improve shift planning, scale operations with third parties, and simplify managing crews. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Enable your agents to take action at any time with a swipe or a tap. “You may use the speed and power of a low-code platform like ServiceNow App Engine to address the unique demands of your business,” she adds. Keep your ServiceNow instances secure through granular context-aware policies and single sign on multi-factor authentication. Discover how ServiceNow helps you achieve your business goals with confidence and trust. ServiceNow meets the highest security and privacy standards in all our regions. 5 App Engine Management Center is available exclusively through a. Information technology service management (ITSM) applications help IT personnel deliver IT services for an. 2 Requires at least two asset management products. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Workforce Optimization. Our Cloud meets rigorous standards and compliance for security assurance. Image. Mobilize your ESG strategy on a unified platform. Make it easier to get help with a self-service portal for legal service requests. Scale and support operations with end-to-end digital workflows. Log in to manage upgrades, follow changes, view knowledge content, and more. Learn more about how you can reach your career potential and benefit from the fast-growing ServiceNow ecosystem. AT&T plans to deploy the platform soon. The platform for digital business delivers unmatched opportunity. With a mobile-first and role-based design, ServiceNow Impact delivers personalized insights and recommendations. Compliance certifications and attestations are critical. Learn More. CRM gives marketers and sales professionals an up-to-date, holistic view of each individual customer. Transform employee productivity. Transform manual tasks and mundane work into digital workflows. Transform your business at World Forums. With the Now Platform, you break down silos, seamlessly connecting your people, systems, and processes with enterprise-wide digital workflows. Engage employees with a connected and unified employee experience. Get Started Service Owner. ServiceNow Certification exams are computer‑based,. You can automate work, measure and. March 16, 2021. Prominent Global Solutions 5. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow is adding new features to its Now Assist generative AI assistant that comes bundled with the company’s Now platform, designed to help organizations automate workflows. Respond quickly when changes are needed. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Thousands of users are learning and building on the Now Platform. Additionally, our applications allow organizations to meet your sectoral or regional requirements. ServiceNow Platform delivers exponential value with every cloud‑native, workflow‑based application your stakeholders create. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Improve outcomes by optimizing process flows to streamline work. ITAM is designed to ensure successful deployment and ongoing support of IT assets. Deliver the right experience to employees anywhere. Part of ServiceNow ITSM and built on the AI-powered Now Platform, Request Management provides an intuitive self-service option for customers and employees to request services, products, and answers—from anywhere, at any time, on any device. Skip to page content. Get Started. Developers. Discover Solution Watch Video. ServiceNow® App Engine democratizes application development across the enterprise with out-of-the-box experiences, components, and rich templates to quickly unlock developer. The platform for digital business delivers unmatched opportunity. ServiceNow a Leader in The Forrester Wave™: Value Stream Management Solutions. The Now Platform delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. About. Use leading-practice workflows to proactively feed the business with critical data. ServiceNow provides the resources and support to optimize your applications to meet the needs of your business. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. As such, it corresponds with these IT asset types. . Do more with IT Service Management. Drive action to high-risk areas, business disruptions, noncompliance, and vendor status changes. To improve your IT and enterprise service management with a powerful range of capabilities, you need to: Correctly approach the implementation roadmap. There is a huge demand for ServiceNow talent. Modernize legal operations to make faster decisions and increase. ServiceNow | 793,850 followers on LinkedIn. – June 3, 2022 – ServiceNow (NYSE: NOW) today announced it has signed an agreement to acquire Hitch Works, a skills mapping and intelligence company. Now Assist for Creator. Accelerate self-service with more specific and relevant search results. We’re leaning into two capabilities to embed generative AI into our workflows: Summarization – overviews and insights to help employees reduce manual work. Develop innovative solutions with a modern service provider platform. Visual Task Boards turns any list into a Kanban-like task board, offering an intuitive, graphical alternative for working with any ServiceNow application. Although ServiceNow does not provide an in-house Iaas deployment model it does support integration to Microsoft Azure which is an IaaS model. Deliver resilient IT services on a single ITSM cloud platform, boost IT productivity with faster platform-native AI resolutions, and serve. The ServiceNow platform team will be responsible for design, support, configuration, training, and maintenance of ServiceNow, so you need to find out what knowledge it will need in order to deliver those responsibilities. 311 system. Leaders can log in from any device and view actionable, real-time. Transform your business at World Forums. 0 ★. Reduce turnover, lower costs, and bring your teams up to speed faster. Manage disruption and monitor risk and compliance with real-time tools. Global Impact. The ServiceNow solution With the Now Platform, anyone can digitize and automate departmental and cross-enterprise workflows, optimize business processes for resiliency, and mitigate risk, all on one cloud-based platform. Solutions Products Platform Customers. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys that help you RiseUp with ServiceNow. So employees and customers can be more connected, more innovative, and more agile. Streamline your workflows to reduce cost, increase productivity, and diminish repetitive tasks. Connect ServiceNow workflows to hundreds of third-party systems right out of the box. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Deep integration with industry leading security solutions, including third-party security tools, enhances your cloud security posture. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. Governance – Governance is. The platform for digital business delivers unmatched opportunity. ServiceNow responds to this with the IntegrationHub and Flow Designer. When you take advantage of a ServiceNow Customer Success package or use ServiceNow Expert Services for your implementation, the following capabilities may be available:All figures calculated, excluding Safe Workplace and Business Continuity Management, are based on metrics collected from ServiceNow customers as part of Forrester Total Economic Impact studies and additive customer interviews conducted in the first three months of 2020, as a commissioned validation on behalf of ServiceNow. Become a Certified System Administrator. About ServiceNow ServiceNow (NYSE: NOW) makes the world work better for everyone. From there. It is a platform meant to assist businesses more efficiently manage their processes, apps, and data. Create efficiencies that free up time for business innovation. The platform for digital business delivers unmatched opportunity. Each academy is hosted monthly or bi-monthly, except for major holidays. SANTA CLARA, Calif. And customers can get what they need, when they need it. Orchestrate work intelligently, anytime. Our free one-day. Gain new ServiceNow skills and fresh insights into the power of digital transformation. is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. The Now Platform is built on a universal, standardized set of definitions, out-of-the-box data models, and consistent product documentation, so everything works seamlessly together. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes. More and more companies are opting for multi. TheThe platform for digital business delivers unmatched opportunity. Product Description. ServiceNow Demand Management improves the investment process for new products and services by centralizing business, IT, and customer requests. The new. Learn More Connect with fellow. Build apps from scratch or employ powerful template options. Reduce caseloads by automating mundane tasks and decrease MTTR with Q&A and case summarization. Gartner estimates that “by 2025, 70% of new applications developed by enterprises will use low-code or no-code technologies, up from less than 25% in 2020. Eliminate manual tasks with powerful AI and robotic process automation (RPA) technology. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. CANBERRA, Australia, 25 May, 2022 – ServiceNow (NYSE: NOW): Australia’s Department of Industry, Science, Energy and Resources (DISER) has successfully implemented the ServiceNow Protected Platform to streamline and automate enterprise service management for more than 4,000 employees. Set regular review. Enable planners to identify, prioritize, and schedule the right work while aligning teams, driving efficiency, and. Learn how operations will be streamlined through the ServiceNow intelligent platform. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. Improve productivity and user adoption with ServiceNow training and certification. Mitigate risk and build resilience. Get rid of routine, UI-centric tasks that lead to bottlenecks in workflows. Founded in 2003 by. Creator workflows. jpg and/or an . Platform Academies Register for a series of live webinars focused on platform capabilities, such as Virtual Agent, Mobile, Next Experience, Analytics, and more. Manage employee health and workplace safety. The platform capabilities for your implementation mayFedRAMP customer overview . Achieve Success. ServiceNow administrators and developers who attend the webinar will get a. The Now Platform includes the Now Platform App Engine, a suite of tools for turning business processes into digital workflows. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. (1) Creator Plus. Azure Cloud Engineer. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. Learning Build skills with. ServiceNow is a platform as a service cloud-based IT and other process management tool which automates business and enables regular people to work efficiently with the help of ServiceNow. See technical training paths for popular ServiceNow products. Transform the impact, speed, and delivery of IT. Keep your ServiceNow instances secure through granular context-aware policies and single sign on multi-factor authentication. Drive growth and reduce costs by using generative AI across every corner of your business. The platform for digital business delivers unmatched opportunity. Automate repetitive tasks with RPA, digitize offline document data with AI-powered document processing, and integrateServiceNow is a comprehensive platform that enables a company to successfully transform into a digital enterprise. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Certified experts. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. 2 Requires at least two asset management products. January 06, 2023. ServiceNow Blog. Live. Platform Analytics Academy. App Engine Studio. Surface context-aware recommendations and deliver better self-service with conversational AI. The ServiceNow platform brings robust workflow automation tools together in a single, centralized platform. Govern all your hardware assets enterprise-wide on a single system of action. Every solution that we sell—whether for IT, Operations, Customer Service, HR, Shared. The Now Platform San Diego release includes vertical solutions that address the distinct digital needs of banks, insurance companies, and telecommunications and technology providers. on September 21, 2022, 6:09 AM PDT. Get in touch with pros and peers. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. ServiceNow is revolutionizing the way organizations around the world approach service requests. Here's a list of the key features within the Now Platform: a single, scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. This update included 48 new features that span the platform and business areas. Delivering real results. Accelerate and automate service delivery and reduce costs by consolidating outdated systems. The Safe Workplace Suite helps you manage essential needs and services for reopening. These direct minority investments also provide over‑the‑horizon visibility into market trends and emerging. The three primary types of IT asset management are as follow: Software: This type of ITAM is a bit more complex than the others, as it involves things like compliance requirements, licensing, shadow IT, and IoT. informed decisions that guide how you deliver value with the Now Platform • Makes sure that ServiceNow projects and investments align with your strategy, oversees how you manage your ServiceNow portfolio, and defines what policies you need to follow to have platform stability • Improves over time—by measuring and improving governance processJoin us at an event and see how ServiceNow makes the world of work, work better for everyone. 4 Use the Process Automation Designer app to create, configure, and design Playbook Experiences. 4 © 2021 ServiceNow, Inc. Solutions Products. ServiceNow started in the ITSM space but has grown into a comprehensive IT management platform adding operational, governance, and security products to its offering. Give users a powerful, consumer-grade search experience with relevant, personalized results. The platform for digital business delivers unmatched opportunity. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. S. Learn More. Connect with experts at ServiceNow and other champions of financial services to discuss industry challenges and how to unlock your potential. Built on ServiceNow Platform with NVIDIA AI software and DGX infrastructure, custom large language models to bring intelligent workflow automation to enterprises. ServiceNow Financial Services solutions deliver a seamless customer experience on a single platform to boost visibility and ensure compliance. I am a ServiceNow administrator who wants to begin developing apps on the Now Platform. Our cloud-based platform and solutions help digitize and unify organizations so that. Playbooks for Customer Service Management. Read how ServiceNow makes the world work better for everyone on the official ServiceNow blog. Low-code enterprise automation company ServiceNow has announced the expansion of its Now platform’s generative AI capabilities, introducing case summarization and text-to-code features. - Introducing advanced functionality, such as scripting and application development. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Achieve Success. A whole new school year, the grand finale to the FIFA Women’s World Cup, and the next release of ServiceNow - Vancouver! If you are a new user of the ServiceNow platform, let’s do a quick run down of what a release season means for you. Fullstack dev power with a turnkey application structure. Empower everyone with generative AI use cases purpose-built for the Now Platform. The ServiceNow Service Automation Platform is a highly configurable, approachable, and extensible cloud platform built on an enterprise-grade architecture and infrastructure. Bigtincan’s leading sales enablement platform and plugins work with Copilot to make sales information, files, and other resources available across Microsoft 365. World Forums. ServiceNow, the leader in IT management solutions, brings its expertise to cloud management. With ServiceNow CSM, businesses gain access to a unified platform that streamlines customer support operations, enhances agent productivity, and improves customer satisfaction. Documentation Find detailed information about ServiceNow products, apps, features, and releases. ServiceNow (NYSE: NOW) makes the world work better for everyone. Get Started. Banking: ServiceNow is helping banks create more transparent, repeatable processes to improve the end‑customer experience. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or The strongest ServiceNow platform teams include the right number of people with the skills and training necessary to support how you're using the Now Platform. The company also launched Copilot Studio, a new platform that delivers tools for connecting Copilot for Microsoft 365 — the Copilot in apps like Excel, Word and. Since their platform aims to directly serve the modern business world, this upgrade sought to reflect project styles like the agile methodology. With roots in IT Service Management, ServiceNow has evolved to become the enterprise service management platform for organizations, uniting all business functions. Native. Help employees engage in their career growth. To download a . Integrating ChatGPT with ServiceNow opens up several opportunities to enhance the functionality and user experience of ServiceNow's platform. Equip technicians with what they need to complete jobs on the first visit. It is a cloud-based tool that integrates all enterprise functions and brings them under a single IT solution. Adapt your instances for specific needs such as, multi-tenancy, SIAM, and more. Automate and optimize operational workflows with AIOps and machine learning to drive organization-wide efficiencies and reduce costs. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Connect people, functions, and systems to drive rapid innovation, increase business agility and unlock productivity. Automate and connect anything to ServiceNow. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. — May 12, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced it has signed an agreement to acquire artificial intelligence (AI) powered platform G2K to transform retail and other industries. As you do this, also:by Shelby Hiter in Big Data. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Learn More. Empower your whole organization through seamless experiences with automation, AI, proactive service, self-service, and more. ServiceNow’s cutting-edge technology enables businesses to enhance their productivity and boost customer satisfaction. More recently, ServiceNow Customer Support Management (CSM) has been introduced to support Zoom’s customer support operations for government customers. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. It supports the business of Technology by managing Incidents, Problems and Changes to the infrastructure, supports a service mindset with a Portfolio of Services, tracks service level agreements for requests. Get the advantage of connecting with over 5,400 enterprise customers (about 75% of the Fortune 500) who use ServiceNow.